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Tag: customer-satisfaction-gap
12 items with this tag.
Sep 05, 2025
3.6 Completing the Sprint Backlog Is Not the Sprint Goal
sprint-goal
output
customer-satisfaction-gap
Sep 05, 2025
3.4d1b1 Eliciting Desired Outcomes
user-interviews
outcome
customer-satisfaction-gap
Sep 05, 2025
1.8a1 Increments Reduce Satisfaction Gaps
increment
customer-satisfaction-gap
outcome
customer-value
Sep 05, 2025
1.8a Increments Reduce Unrealized Value
unrealized-value
customer-satisfaction-gap
increment
outcome
product-goal
Sep 05, 2025
3.4c Measurement and Feedback Reveal Value Gaps
metrics
feedback
customer-satisfaction
customer-satisfaction-gap
customer-value
outcome
Sep 05, 2025
3.7a3 Practices for Customer-Oriented Goals
customer-interview
customer-satisfaction-gap
experiment
metrics
current-value
unrealized-value
customer-engagement
product-goal
market-share
Sep 05, 2025
3.7a2 Risks of Revenue-Only Product Goals
failure
impact
death-march
feature-factory
customer-satisfaction-gap
Sep 05, 2025
1.9 Sprint Goals Express Outcomes
metrics
sprint-goal
customer-satisfaction-gap
outcome
Sep 05, 2025
2.6 Sprint Reviews Validate Progress
sprint-review
product-goal
increment
customer-satisfaction-gap
sprint-goal
product-backlog
Sep 05, 2025
3.4d1b Starting Point for Outcome Discovery
outcome
user-interviews
customer-satisfaction-gap
Sep 05, 2025
6.3 Understanding Satisfaction Gaps
customer-satisfaction-gap
outcome
Sep 05, 2025
6.2b Using Hypotheses to Close Satisfaction Gaps
hypothesis
customer-satisfaction-gap
assumptoin
hypothesis-driven-development