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Tag: customer-satisfaction
6 items with this tag.
Sep 05, 2025
3.7a1 Customer-Oriented Product Goals Boost Engagement
customer-satisfaction
product-goal
motivation
Sep 05, 2025
3.4 Delivering Features Does Not Guarantee Value
feature-factory
outputs-vs-outcomes
impact
customer-satisfaction
Sep 05, 2025
3.4c Measurement and Feedback Reveal Value Gaps
metrics
feedback
customer-satisfaction
customer-satisfaction-gap
customer-value
outcome
Sep 05, 2025
3.4a Misaligned Features Can Harm the User Experience
feature
customer-satisfaction
Sep 05, 2025
6.1 Outputs Are What You Produce; Outcomes Are the Impact
outputs-vs-outcomes
customer-satisfaction
feature
Sep 05, 2025
3.7a Revenue-Only Goals Neglect Customers
revenue
goal
customer-satisfaction
profit
delivery-mode
feature-factory
customer-value