Why Is Revisiting the Empathy Map Important?
Revisiting ensures the map remains a living artifact, refined over time with new data and insights, keeping it relevant and accurate.
Metaphor
Revisiting your empathy map is like cleaning the lenses on your glasses. Smudges and dust build up over time, blurring what you think you see.
Regular updates keep your view of the user sharp and grounded in reality.
Works Consulted
- Empathy Map for Understanding Customers and Users | Scrum.org | Accessed 26 Jul. 2025.
Connections
follows:: Definition of an Empathy Map